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The information obtained from customers is used for responding to inquiries and questions, and for provision of information. The personal information of customers may be used by our Group companies or contracted entities, within the stated purposes for use.
We endeavor to respond to inquiries as promptly as possible. Please note that it may take some time to respond depending on the nature of the inquiry, for example when investigation is necessary.
We will respond to inquiries received outside our business hours, such as on weekends or holidays, on the next business day or thereafter.
Depending on the inquiry, we may respond by a means other than email. Please note that we may be unable to respond to inquiries or questions if personal information is not entered accurately.
Our email responses are solely for the purpose of responding to the specific questions received from the customer in an inquiry. Transfer, secondary use, or disclosure to parties other than the customer of a response, in whole or in part, without the consent of JX Nippon Mining & Metals, is strictly prohibited.